Under clause 5.3, top management are required to assign the responsibility and authority to:
Note that as previously mentioned, the role of Management Representative was dropped in the 2015 release. This was to encourage top management to be actively involved and accountable for the management system rather than delegate all responsibility to a single individual.
Depending on the size and complexity of the business - organisation charts, job descriptions, operating procedures, and work instructions, are all useful ways to define the structure, hierarchy, lines of reporting and responsibilities within the management system, and many businesses will already be utilising one or more of these to great effect.
Communication and deployment methods could include Induction & orientation processes, redeployment training, change management communication plans etc.
Again top management may be interviewed, to verify that they have been actively involved in ensuring that appropriate processes (IE using suitable language and media) are being utilised to promote awareness and understanding of businesses policies, processes and objectives at all levels within the organisation including the focus on customer’s requirements, needs and expectations.
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David Barker CQP MCQI