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ISO 9001

1. General Introduction to ISO 9001 and a look at sections 1 and 2 and 3 of the standard.
Clause 4.1 Understanding the organisation and its context
Clause 4.2 Understanding the needs and expectations of interested parties
Clause 4.3 Determining the scope of the Quality Management System
Clause 4.4 Quality Management System and its processes
Clause 5.1 Leadership and commitment
Clause 5.2 Policy
Clause 5.3 Organizational roles, responsibilities and authorities
Clause 6.1 Actions to address risks and opportunities
Clause 6.2 Quality objectives and planning to achieve them
Clause 6.3 Planning of changes
Clause 7.5.1 Documented information - General
Clause 7.1 Resources
Clause 7.1.5 Monitoring and measuring resources
Clause 7.1.6 Organizational knowledge
Clause 7.2 Competence
Clause 7.3 Awareness
Clause 7.4 Communication
Clause 7.5.2 Documented information - Creating and updating
Clause 7.5.3 Control of Documented Information
Clause 8.1 Operational planning and control
Clause 8.2 Requirements for products and services
Clause 8.3.1 & 8.3.2 Design and development of products and service
Clause 8.3.3 Design and development inputs
Clause 8.3.4 Design and development controls
Clause 8.3.5 Design and development outputs
Clause 8.3.6 Design and development changes
Clause 8.4.1 Control of externally provided processes, products and services - General
Clause 8.4.2 External Providers - Type and extent of control
Clause 8.4.3 Information for external providers
Clause 8.5.1 Control of production and service provision
Clause 8.5.2 Identification and traceability
Clause 8.5.3 Property belonging to customers or external providers
Clause 8.5.4 Preservation
Clause 8.5.5 Post-delivery activities
Clause 8.5.6 Control of changes
Clause 8.6 Release of products and services
Clause 8.7 Control of nonconforming outputs
Clause 9.1.1 Monitoring, measurement, analysis and evaluation of performance - General
Clause 9.1.2 Customer satisfaction
Clause 9.1.3 Analysis and Evaluation
Clause 9.2 Internal audit
Clause 9.3 Management review
Clause 10.1 Improvement – General Requirements
Clause 10.2 Nonconformity and corrective action.
Clause 10.3 Continual improvement

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